Question 1

How long does shipping take?

Accepted Answer

Delivery within Ukraine via Nova Poshta takes 1-3 days. For international shipping, please contact our manager or use the contact form for details. Note: cosmetics delivery to USA and Turkey is not possible.

Question 2

What is your return policy?

Accepted Answer

Cosmetics belong to the list of non-food goods of proper quality that cannot be returned or exchanged, in accordance with Ukrainian legislation. Please check your order at the Nova Poshta branch before leaving. If you notice damage, file a claim immediately at the branch.

Question 3

Are your products suitable for sensitive skin?

Accepted Answer

Yes! All our products are dermatologically tested and formulated with gentle, natural ingredients. They are free from parabens, sulfates, and artificial fragrances.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a message with tracking information. You can also check your order status in your account dashboard.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, but international shipping terms should be clarified via the contact form or with a manager. Note: cosmetics delivery to USA and Turkey is not possible.

Question 6

Are your products vegan and cruelty-free?

Accepted Answer

Absolutely! All Peaumée products are 100% vegan and never tested on animals. We're certified cruelty-free by leading animal welfare organizations.

Get in Touch

Send us a Message

Email

Instagram

Response Time

Frequently Asked Questions