Question 1

How can I track my order?

Accepted Answer

After shipping, you will receive a message with a tracking number.

Question 2

Do you ship internationally?

Accepted Answer

Yes, but international shipping terms should be clarified via the contact form or with a manager. Cosmetics delivery to USA and Turkey is not possible.

Question 3

What if my package is damaged?

Accepted Answer

Please check your order at the Nova Poshta branch before leaving. If you notice damage, do not take the package — immediately file a claim at the branch. If received via a parcel locker and damaged, take photos and contact the nearest Nova Poshta branch. Compensation is only possible with proper and timely documentation.

Shipping & Payment

Shipping

Ukraine

Payment

Credit/Debit Card

PayPal

Cash on Delivery

FAQ

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